Andy Hanselman - Customer Care

Andy has developed a reputation for his innovative, inspirational and stimulating approach. This is reflected in his training and motivational seminars, and is in demand as a speaker at team building events, seminars and conferences up and down the country. Having presented to over twenty thousand business leaders and decision makers Andy is recognised for his engaging, humorous, and down to earth approach.

Recognised by Enterprise Magazine as a Future Top 100 Entrepreneur, he has over 18 years experience working with, and learning from directors, partners and senior managers of literally thousands of businesses. This has identified some common factors that distinguish successful companies and their leaders from their competitors. He shares these findings with his audiences in a passionate way to help them compete, not get beat.

After spending 6 years helping develop a successful training and consultancy business for someone else, Andy, along with his Partner Jill, founded his own consultancy, Hallmarks Business Development in 1995. They subsequently sold the business to its management team freeing him up to concentrate on speaking and writing.

He now writes, consults and speaks on business competitiveness, sales, marketing and customer care issues. As well as writing his own books and blog, Andy regularly writes articles for local, national and international media and websites.